Find quick answers to the most common questions about Dhaka Gear.
1. How can I reach Dhaka Gear? You can contact us through Live Chat on our website or email us at support@dhakagear.com .
2. Is it possible to place an order via phone call? We recommend placing your order directly through our website. However, you can contact Live Chat if you need assistance while ordering.
3. What is the ordering process? Simply follow these steps: Browse products → Select your preferred item → Choose variant (if applicable) → Add to cart → Review your cart → Proceed to checkout → Provide delivery and payment details → Confirm your order → Receive confirmation.
4. What are your delivery hours? Our delivery operations run daily from 10:00 AM to 8:00 PM, depending on courier schedules.
5. Do you deliver nationwide? Yes, Dhaka Gear delivers products all across Bangladesh.
6. How will I know my order is confirmed? After placing your order, you will receive a confirmation via SMS or email.
My Account
7. How do I create an account? Click on “Sign In” → “Register” → Enter your details (Name, Email, Password, etc.) → Submit to complete registration.
Billing & Payment
8. What payment methods are available? We currently accept bKash and Cash on Delivery (COD). More payment options may be added in the future.
Delivery Information
9. What is the delivery timeframe?
Within Dhaka: Typically 1–3 working days (same-day delivery may be available in some cases) Outside Dhaka: Usually 2–5 working days
Delivery timelines may vary due to weekends, public holidays, weather conditions, or courier-related delays.
10. What are the delivery charges? Delivery fees depend on location and package weight:
Inside Dhaka: BDT 70 Outside Dhaka: BDT 130
Final delivery charges will be displayed during checkout and may vary depending on courier policies or parcel weight.
11. How can I track my order? You can track your order status through our website. Additionally, our delivery partner will contact you when your parcel is out for delivery.
Others
12. Can I cancel or modify my order? Once an order is confirmed, it cannot be cancelled or modified. If there is any issue, please check the product in front of the delivery agent. If you receive a damaged, faulty, or incorrect item, you may return it immediately at that time. Please note, delivery charges must still be paid if the parcel is returned.
13. Do you offer international shipping? No, Dhaka Gear currently delivers within Bangladesh only.
